Payment Authorisation Officer

Job Purpose:

To manage customers payment process via the verification and reconciliation of initiated withdrawals with wallet balances for the purpose of mitigating the risk of loss to the organisation, while also ensuring a seamless and customer satisfactory experience.

Responsibilities:

1. Attending to withdrawals promptly and timely.

• Troubleshooting and Issue Resolution: Identify, critically analyze, escalate, and resolve issues that pose a challenge to the overall goal of ensuring instant and seamless payments to customers while preventing losses to the organization.

• Collaborating with Internal Teams: Collaborate with internal and external team members such as Finance and IT, to suggest improvements, and communicate any recurring issues or trends.

• Continuously Improving Knowledge and Skills: Stay updated with product knowledge, industry trends, and best practices in payment solutions.

• Maintaining Customer Satisfaction: Ensure customer satisfaction and retention by going above and beyond to provide a positive experience that builds long-term loyalty.